Proactively Manage the Import Process

Customs Filing

You are here

Issues and Challenges

Across the world, filing information with customs is not an optional activity for importers. There are many different types of information required by customs agencies such as security information, manifest data, and the customs entry declaration. Over the years, due to a proliferation of both security and government agency regulations, the information needed to meet these requirements has created challenges in the market. Global security concerns have resulted in the need for customs to receive cargo data earlier in the supply chain process; while the proliferation of government agency regulations have required customs to collect more detailed data electronically.   

Traditionally, importers have used customs brokers or other third parties to help fulfill these requirements. However, collecting the information and communicating it to a customs broker in a timely manner can be a daunting challenge. Keeping Global Trade Management (GTM) product master data, like harmonized classification numbers, “trade agreement” qualification statuses, and correct valuation data in sync with one or more customs brokers is difficult. Mistakes in this process can cause supply chain delays and or regulatory violations. Regulatory violations can result in financial penalties as well as customs audits. Customs audits often result in additional penalties and reduced customs ratings for the importer. Reduced ratings serve to slow the supply chain by forcing customs to perform additional physical inspections. A poorly managed process becomes the proverbial “vicious cycle”. Multiply these types of issues by the number of countries and number of customs brokers across the globe, and the problem becomes practically unmanageable.

How Amber Road Can Help

Amber Road's GTM Import solution manages all the information required by customs for a given country. The key to the solution is the ability to manage and maintain both the supply chain information and the country specific import data. Utilizing Amber Road's Global Knowledge database, the solution examines the import transaction, determines which import regulations are applicable, and then automatically combines product and partner master data with the supply chain transaction, to create an electronic version of the customs transaction. The importer has the option to send this electronic data to their customs broker or communicate it directly to the government system.    

Amber Road currently supports direct import customs filing in over 10 countries in North America, Europe and Asia and has a product roadmap to add more as demanded by our customers.

The Amber Road solution digitizes the importer’s global supply chain and creates value by reducing third party fees, reducing labor costs, eliminating penalties and fines, and increasing the speed of the import supply chain.


Features Benefits

Maintain Global Product & Partner Master Data

Manage and maintain GTM product and partner master information on a country basis
Provide the ability to use this information to automatically create an import customs transaction
Simplify the process by creating a single central location for cross border country specific product and partner attributes

Digitize the Import Transaction

Integrate with internal ERP systems and external parties to collect the import transaction data                                                                                                                                                                                
Utilize the Amber Road Global Knowledge database to identify import regulations specific to a given product and country
Combine product data with transaction data in order to automatically create an digital import transaction

File Customs Import Transaction

Communicate the digital import transaction to customs via the customs broker or direct file to customs
Reduce labor, errors, penalties, and direct third party fees
Create efficiency and speed in the import supply chain

Global Import Transaction Visibility

A single, central, standard solution to handle all global import transactions                                                                                                                                                                                
Ability to employ data analytics and reports across all import countries to identify savings opportunities and risk mitigation
Complete visibility to all global government import transactions
Trade Compliance

Trade Compliance

Conducting global trade is enormously complex due to regulatory controls and reporting requirements. Companies must stay in compliance.

Amber Road’s solutions automate all compliance functions. Our solution performs restricted party screening against blacklists, determines import and export license requirements, generates shipping documents to file with government agencies and creates a complete audit trail.


AgilentCiscoGeneral ElectricLeggett & PlattUPSDKSH

“Since implementing the solution, we’ve been able to completely standardize our processes from a Customs perspective and get more productivity out of our global trade.”


Director Global Trade & Security
Agilent Technologies


To receive FREE Global Trade
Management Tools and Resources

Update Now »



Capabilities for every
Import Challenge

Download Now »


Vital Facts About
the Importer Security
Filing (ISF)

Download Now »


Cookie Settings