Proactively Manage the Import Process

Customs Filing

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Issues and Challenges

Across the world, filing information with Customs agencies is not an optional activity for importers. There are many different types of information required by customs agencies such as security information, manifest data, and the customs entry declaration. Over the years, due to a proliferation of both security and government agency regulations, the information needed to meet these requirements has created challenges in the market. As supply chains and emerging markets become more globalized, companies are shipping into multiple countries, adding another layer of complexity. Growing global security concerns have resulted in the need for customs to receive cargo data earlier in the supply chain process; while the proliferation of government agency regulations has required customs to collect more detailed data electronically.

Traditionally, importers have used customs brokers or other third parties to help fulfill these requirements. However, collecting the information and communicating it to a customs broker in a timely manner can be a daunting challenge. Keeping Global Trade Management (GTM) product master data, like harmonized classification numbers, trade agreement qualification statuses, and correct valuation data in sync with one or more customs brokers is difficult. Mistakes in this process can cause supply chain delays and or regulatory violations. Regulatory violations can result in financial penalties as well as customs audits. Customs audits often result in additional penalties and reduced customs ratings for the importer. Reduced ratings serve to slow the supply chain by forcing customs to perform additional physical inspections. A poorly managed process becomes the proverbial “vicious cycle,” and the problem becomes practically unmanageable without assistance from technology.

How Amber Road Can Help

Amber Road's Import Management solution manages all the information required by customs for a given country. The key to the solution is the ability to manage and maintain both the supply chain information and the country-specific import data. Utilizing Amber Road's Global Knowledge database, the solution examines the import transaction, determines which import regulations are applicable, and then automatically combines product and partner master data with the supply chain transaction, to create an electronic version of the customs transaction. The importer has the option to send this electronic data to their customs broker or communicate it directly to the government system.

Coupled with the Customs Filing capabilities, importers can direct file with multiple countries in North America, Europe, and Asia. Amber Road’s Customs Filing capabilities enable collaboration between multiple parties to address a variety of global requirements with added visibility and control of shipment and compliance processes. When combined in a single platform, you can significantly reduce overall cost, improve cash flow, and bring more agility to your cross-border operations. This is realized by reducing brokerage expenses via self-filing, and leveraging a digital flow of information from your existing ERP system to various customs agencies around the world.


Highlighted Capabilities
  • Reduce direct third-party fees, labor, errors, and penalties by choosing whether to file directly with customs or through your customs broker
  • Simplify processes by creating and maintaining a single, centralized, country-specific database for product and partner-specific attributes
  • Use global product and partner master data to automatically create an import customs transaction
  • Gain global import transaction visibility with a single global trade platform that integrates to internal ERP systems and external parties
  • Manage declarations for import, storage, export, and transit (NCTS) filing procedures, including license management and admissibility reviews
  • Identify savings opportunities and mitigate your risk by analyzing data and reports across all import countries
  • Leverage comprehensive coverage of harmonized tariff schedules, standard and preferential duty rates, regulatory controls, restricted party lists, documents, quotas, and much more by integrating with Amber Road trade content (called Global Knowledge)
Trade Compliance

Trade Compliance

Conducting global trade is enormously complex due to regulatory controls and reporting requirements. Companies must stay in compliance.

Amber Road’s solutions automate all compliance functions. Our solution performs restricted party screening against blacklists, determines import and export license requirements, generates shipping documents to file with government agencies and creates a complete audit trail.


AgilentCiscoGeneral ElectricLeggett & PlattDKSH

“Since implementing the solution, we’ve been able to completely standardize our processes from a Customs perspective and get more productivity out of our global trade.”


Director Global Trade & Security
Agilent Technologies


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