Gain Complete Visibility into the Export Process

Freight Forwarder Collaboration

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Issues and Challenges

Many shippers choose to engage freight forwarders or other third-party logistics providers to assist with a range of export services. These can include:

  • Comparing and analyzing carrier routes and making a selection in keeping with the shipper's preferences
  • Submitting and managing carrier booking requests
  • Packing the goods into containers and ensuring they are loaded onto the vessel
  • Filing export information with the appropriate government authorities prior to departure or at other points prior to entry at the destination port

As part of the intermediary service it provides between the exporter and the carrier, the freight forwarder must receive information from the exporter concerning the nature, classification and quantity of the goods, as well as preferred carriers and routing guidelines. The freight forwarder must return information to the exporter concerning the shipment, such as the carrier, cost, vessel, route, packing lists, and bills of lading.

Challenges include:

  • Transmitting data accurately from the exporter to the forwarder
  • Receiving information in a compatible format from the forwarder to populate shipment transactions
  • Minimizing errors and miscommunications between the exporter and the forwarder
  • Ensuring the forwarder is performing all contracted services

How Amber Road Can Help

Amber Road's Export Management solution facilitates forwarder collaboration with the use of a dedicated portal. Approved freight forwarders can use the portal to receive and send information regarding the shipment, including status, carrier, cost, etc. The exporter can supply the documents, transaction data and license verifications.

Flexible role-based security makes it possible for freight forwarders to use the portal to access areas of the system that allow them to make booking requests, pack containers (or use other cargo shipment methods), etc. Depending on the range of services the freight forwarder is contracted to provide, each forwarder can have different levels of access to system functions.

If the exporter is also using Amber Road's Transportation Management solution, there are numerous connections with contract and rate management, carrier selection and shipment visibility functions, among others.

This efficient communication ensures that the freight forwarder has all the information needed to interact efficiently with the exporter and carrier and accurately file the export.

Highlighted Capabilities
  • Use functionality that is approved by US Customs for electronic filing via the Automated Export System
  • Promote collaborative communication between the exporter and freight forwarders to share shipping information
  • Verify shipments and update critical shipment information
  • Grant varying levels of system access to third parties depending on the services they provide
Trade Compliance

Trade Compliance

Conducting global trade is enormously complex due to regulatory controls and reporting requirements. Companies must stay in compliance.

Amber Road’s solutions automate all compliance functions. Our solution performs restricted party screening against blacklists, determines import and export license requirements, generates shipping documents to file with government agencies and creates a complete audit trail.



“We needed an efficient way to streamline export processes. Amber Road offered an easy-to-use, cost-effective solution that automates our shipments and ensures compliance with all export regulations.”


Vice President of Supply Chain


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Monsanto: Customer Testimonial

Monsanto: Customer Testimonial

Amie Anderson, Global Trade Export Manager for Monsanto, discusses compliance & visibility improvements with Amber Road's trade automation solutions.

Tyco Security: Customer Testimonial

Tyco Security: Customer Testimonial

Vice President of International Trade Compliance at Tyco Security discusses how Amber Road's global management solutions enable its supply chain to stay optimized.


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