Join Amber Road

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How to Apply

We value knowledge, motivation and integrity. If you thrive on a challenge, and are looking for an environment with scope for personal as well as professional development and advancement, send your resume and cover letter as an attachment, referencing the specific vacancy you are interested in to: careersUSA@amberroad.com

Current Opportunities

Associate Product Manager
Location: McLean, VA, United States

Join Amber Road, the Global Trade Management SaaS leader, as we expand our comprehensive supply chain and global trade compliance platform.  As an Associate Product Manager, you will support the Product Team in researching, design, developing, testing and documenting modules within our export and import compliance product lines.  This position requires collaboration within Product Management as well as internal and external stakeholders to aggregate and translate user feedback and export and import compliance rules and regulations into product requirements.  The Associate Product Manager is expected to manage the product throughout the product life-cycle and serves as the subject matter expert when working with Sales, Services, and Engineering.

Job Description/Responsibilities

Gather, qualify and provide requirements input and direction for product and services enhancements:

  • Define and maintain the business cases and product requirements definition for assigned products and feature sets
  • Provide input on strategic initiatives that define the product roadmap
  • Engage in new product development projects to write requirements, preview designs, review test cases, and serve as the product owner to ensure agile deliverables satisfy product requirements
  • Maintain a backlog of prioritized product enhancements
  • Work with Marketing to help develop marketing collateral, sales tools and demonstration scripts
  • Author release notes and on-line help

Responsible for customer product and services needs over short, medium and long term timeframes:

  • Maintain close relationships with solutions consulting, account management, and key customers to build awareness of customer needs and competitive alternatives
  • Work with Services to provide assistance to early adopter customers and collect requirements to continually improve our configuration and deployment tools
  • Maintain a database of competitive threats and related industry news
  • Monitor analyst coverage and industry direction

In addition the Associate Product Manager is expected to participate in customer advisory boards and other internal meetings to discuss new product deliveries, future product plans, and the impact of industry directions on our roadmap.

Qualifications

Required Experience

  • BA / BS in a related area or equivalent work experience
  • 3 to 5 years of experience in the export and/or import compliance domain or other equivalent/similar background. This includes understanding of one or more of these areas:  Export Administration Regulations, International Traffic in Arms Regulations, HS classification, license management, admissibility, import valuation, duty/taxes/fees determination and/or FTZ.
  • Familiarity with end-to-end software development and Agile methodologies
  • Experience with technical integration including data exchange standards (EDI, CSV, Excel and/or XML) and application configuration.
  • Strong written, oral communications and analytical skills
  • Excellent time management, decision-making, human relations and organization skills
  • Ability to work in a collaborative team environment
  • Experience working in a software company in product management, solutions consulting or implementation services is a plus.

International Support

  • Ability to work with offshore team members (Engineering, QA, Documentation and Product Management)
  • Availability for early morning calls with global counterparts.

Travel

  • Both domestic and international travel required.
  • Domestic (Customer sites, other Amber Road offices, etc.); approximately 6 trips a year
  • International (Bangalore office); approximately 1-2 trips a year
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Associate Trade Specialist (Hebrew)
Location: McLean, VA, United States

Amber Road is a leading provider of cloud based global trade management (GTM) solutions and software provider.  We automate the global supply chain across sourcing, logistics, cross-border trade, and regulatory compliance activities to dramatically improve operating efficiencies and financial performance.

Automating global trade requires more than software. It also requires trade content. The rapidly changing nature of global trade content demands daily attention to updates, additions, and corrections. When new regulations come into force, they must be immediately reflected in the trade content library and applied to any affected trade transactions within our software.

We are increasing our team of in-house trade content professionals and are looking for passionate graduates with some experience in International Trade who are excited about building and enhancing the world’s most comprehensive database of government regulations and international business rules, within our suite of Global Trade Management (GTM) software. You will be responsible for checking government sources, receiving alerts, and tracking down officials for data.  The Associate Trade Specialist will carry out research to interpret, update and codify the country-specific trade regulations on a daily basis.

Job Description/Responsibilities

  • Masters competently and independently our Global Knowledge® update process for Trade Content assigned countries
  • Meets or exceeds customer expectations on timeliness, quality and completeness of assigned projects by working closely with Team Leaders and Product Managers and by following our quality management standards set forth by our ISO 9001:2008 certification
  • Interact with government officials and a network of professionals in order to assure data accuracy and integrity
  • Carries out other tasks assigned by senior management

Qualifications

  • Bachelor Degree in relevant discipline; MBA preferred
  • Excellent verbal and written communication skills in Hebrew and English
  • Computer skills with excellent knowledge of Microsoft Excel and Microsoft Word
  • Interest in global trade regulations and policies
  • A strong team player with effective communication skills.
  • Ability to work with people from different countries and across different time zones
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Marketing Coordinator, Events Team
Location: East Rutherford, NJ, United States

Amber Road, a leading provider of global trade management software and information services, has an immediate opening for a Marketing Coordinator on its Events Team in its East Rutherford, NJ office. The successful candidate will work on a variety of marketing and sales support projects to help carry out the regional marketing plans and support the US Sales teams.

Position Responsibilities:

  • Staff and help manage tradeshow events logistics and promotions including pre-event planning and logistics, on-site coordination, budget management and post-event lead and communication management, advertising and other sponsorship opportunities
  • Develop lead generation concepts and manage the development of each into a product specific campaign
  • Utilizing Marketo Lead Management platform, segment prospect lists and execute campaigns and reporting
  • Research and help manage sponsorship activities and lead gen campaigns with trade associations and publications
  • Social Media: post entries on company blogs and social media sites to help establish our voice as an industry leader and drive traffic to gated content
  • Database administration: includes customer and contact targeting, campaign set up in Salesforce.com and Marketo, list sourcing, and database scrubbing
  • Maintain stock of updated collateral, giveaway material and press kits for sales activities
  • Help sales team prepare RFPs
  • Prepare status reports on marketing efforts

Qualifications

  • 1 - 2 years of previous experience in marketing or communications for a software or technology company
  • Must have a BA in marketing, communications or journalism
  • Ability to communicate complex features or benefits in a way that connects with the target market
  • Experience with marketing automation and lead management tools such as Marketo, Eloqua, ExactTarget or HubSpot a plus
  • Event logistics experience a plus
  • Exceptional written and oral communications skills
  • Is self-directed and can work independently, as well as in a team structure
  • Can take initiative and make decisions as necessary
  • Experience using WordPress, Joomla or other content management tool for blogging, website creation, etc. a plus
  • Must be proficient in Microsoft Office software, specifically Word and Excel
  • Experience with solutions in the supply chain or global transportation industries a plus
  • Able to travel 10-15%
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Sales Representative
Location: Raleigh, NC, United States

Key responsibility of this position is to sell Amber Road products and solutions to business clients and reach monthly and annual quota objectives. Determine market strategies, cultivate and maintain a pipeline of sales opportunities in the designated territory.

Job Description/Responsibilities

  •  Develop pipeline of sales opportunities. Make sales contacts, research customer needs and develop application of products and services in an effective manner:
    • Develop a territory plan designed to meet established quota objectives
    • Maintain up-to-date understanding of industry trends and technical developments that effect target markets
    • Determine market strategies and goals for each product and service
  •  Make sales contacts, research customer needs and deliver the company message in several contexts including prospecting calls, prospect meetings, demonstrations, and trade show events:
    • Manage the discovery process with the prospect to fully understand the pains and benefits that our solutions can fulfill for the prospect
    • Manage prospect expectations through the sales process
    • Lead and/or assist with defining customer solutions
  •  Maintain in-depth understanding of company's solutions and services and prepare meaningful and relevant value propositions to support the sale of our solutions:
    • Prepare proposals that meet both prospect and company expectations
    • Prepare and finalize RFI/RFP and manage resources necessary to complete the RFI/RFP from prospects
  •  Maintain accurate information in company reporting and information tools such as CRM, pipelines, and forecasts and communicate with management with weekly reports on a timely basis. Work with sales team and management to effectively communicate and demonstrate the value and benefit of our solutions.

Qualifications

  • Bachelor degree in a related field
  • Minimum of 3 years professional experience selling enterprise software solutions
  • Experience with solutions in the supply chain or global transportation industries a plus
  • Demonstrable and consistent track record of achieving sales quota. Experience with consultative solution sales methods and processes
  • Ability to communicate effectively and tactfully with all levels of client personnel and Amber Road team members
  • Demonstrated skill in relationship building
  • Ability to present Amber Road's brand effectively
  • Ability to develop strong rapport with potential clients over the phone
  • Organized, independent, resourceful and diligent in maintaining CRM data (Salesforce CRM experience preferred)
  • Ability to work in a collaborative team environment
  • Competitive and driven with a strong work ethic and goal oriented
  • Extensive problem solving and decision-making skills
  • Proficient with the Microsoft Office Suite
  • Ability to travel up to 15%
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Systems Engineer
Location: Raleigh, NC, United States

Responsible for designing, implementing, and maintaining Linux and Unix systems and related infrastructure in a virtualized environment. Improve the stability and performance of system hardware, operating systems, and the virtual infrastructure through continuous monitoring of system health and troubleshooting issues that may arise.

Job Description/Responsibilities

Support system infrastructure within Linux/Unix and VMware environments:

  • Contributes to the designing, building, developing, and managing efforts of the company’s computing infrastructure, including servers, storage subsystems and backup appliances.
  • Deploy, maintain and troubleshoot AWS infrastructure and components.
  • Evaluate and recommend new computing product and service purchases which best fit company’s needs
  • Perform systems and network performance management functions (tuning, configuration, data collection, monitoring, and problem resolution) as required to ensure data integrity and optimal performance
  • Prepare periodic system and network performance and capacity reports for senior management
  • Identify, analyze, and coordinate the repair of hardware and software product failures as needed
  • Support and troubleshoot issues surrounding Web/Intranet deployed applications
  • Implement systems and network security policies and procedures

Support  back-office systems, applications, and personnel

  • Provide technical support (server-side and client-side) for periphery organizations (Engineering, Professional Services, Management, etc.).
  • Create and maintain internal system user accounts and access

Support 24x7x365 operations for remotely deployed systems and applications:

  • On-call availability related to supporting production systems infrastructure
  • Remotely support and troubleshoot issues related to supporting production systems infrastructure
  • Saturday support required for systems/applications maintenance ~1-2 weekends/month

Qualifications

  • Bachelor’s degree, with a technical major, such as engineering or computer science preferred
  • Five+ years of Linux Systems Administration, Red Hat or CentOS preferred
  • Advanced proficiency in LVM, TCP/IP, apache, shell scripting, log analysis, cron, mail, and user management
  • Proficiency in security best practices and vulnerability management
  • Proficiency in VMWare administration
  • Familiarity with  storage systems and SAN management
  • Familiarity with SCCM, YUM or other systems management tool a plus
  • Familiarity with AWS architecture and administration a big plus.
  • Familiarity with Enterprise backup software (Veeam or NetBackup), backup and recovery management, and business continuity planning
  • Familiarity with web-based technologies, including but not limited to, reverse proxy servers, SSL certificate configuration, and three-tier architecture
  • Familiarity with CNFS and GPFS a plus
  • Familiarity with Oracle RDBMS and WebLogic Server a plus
  • Strong analytical, problem solving, decision-making and organizational skills
  • Ability to work in a collaborative team environment
  • Ability to manage priorities and multi-task
  • Strong written and verbal communication skills
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