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Management Dynamics, Inc
November 1, 2001

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CMA CGM Selects Rate Explorer To Improve Customer Service Through Service Contract Automation

EAST RUTHERFORD, NJ, November 1, 2001, Management Dynamics, Inc., a leading provider of contract management solutions for global shippers and ocean carriers, today announced that CMA CGM, The French Line, has selected Management Dynamics to improve its customer service and pricing activities. Rate Explorer solution will allow CMA CGM to improve customer service by accurately rating bills-of-lading using calculable service contracts, which in turn leads to fewer billing disputes and faster collection cycles. Under this agreement, Management Dynamics will perform all tariff and contract publishing activities as well as host the Rate Explorer solution. CMA CGM represents the eighth major shipping line that has selected Rate Explorer in 2001 and further underscores Management Dynamics' momentum and leadership in this market.

"The Management Dynamics' solution will help us get control over our manual contract and tariff processes so that we may better serve our customers with service contracts that are properly rated, the first time, every time", said Rodolphe Saade, Vice President Transpacific and US Med Services, "Only Management Dynamics could demonstrate fully calculable service contracts and substantial productivity gains, with the customer references to back them up."

CMA CGM will use Rate Explorer to retrieve rates in rate tariffs and service contracts, publish and file tariffs and calculable service contracts, manage the price quotation process, and integrate with the carrier's liner management system for auto-rating of bookings and bills-of-lading.

"With Rate Explorer, CMA CGM will meet new customer service metrics with a solution that will also improve back office productivity," said Jim Preuninger, CEO of Management Dynamics. "The CMA CGM strategy is to become one of the top 5 container carriers in the next few years and we look forward to helping them achieve their growth objectives."

About CMA CGM
CMA CGM is the largest containerized liner shipping company in France, and the 9th largest worldwide with annual revenues of FF 13.2 bn. CMA CGM has 90 owned and leased vessels representing 330,000 TEUs deployed along 37 trade lanes. The company is represented through 220 agencies in 120 countries worldwide.

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