Join Amber Road

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How to Apply

We value knowledge, motivation and integrity. If you thrive on a challenge, and are looking for an environment with scope for personal as well as professional development and advancement, send your resume and cover letter as an attachment, referencing the specific vacancy you are interested in to: careersUSA@amberroad.com

Current Opportunities

Data Quality Program Manager
Location: Raleigh, North Carolina, United States

The Data Quality Program Manager is a customer facing position. The individual will be responsible for helping our customers implement and execute a data management program in order to achieve a high level of data quality. This role requires the individual to research, investigate, analyze and report the data quality achievement of our Logistics Customers. The individual will identify the potential root cause associated with the customer’s internal systems or external Logistics Network (trading partners) and provide industry and data management best practice guidance to our customers. This position will manage the overall Data Quality program, meeting with Amber Road customers to review the program metrics and measurements on a routine basis.

The Data Quality Program Manager will also be responsible for establishing and furthering relationships with our Logistics Network partners needed to accelerate the accurate exchange of logistics information across our customer’s supply chain. Reporting to the Logistics Network Manager, this role will partner with business stakeholders, Professional Services, Engineering, Product Management and Support.

Position Responsibilities

  • Provide data quality ‘coaching’ to our customers to guide them towards achievement of high data quality with our Logistics Solution
  • Maintain in-depth understanding of Amber Road logistics product functions, services, processes and technical architecture
  • Mine and analyze complex data to create data quality reporting, metrics and measurements
  • Create reports to be executed and used for analysis by customers as part of their data management program
  • Communicate effectively with Logistics Network team members, senior executives and project stakeholders on data quality status
  • Effectively present information and respond to questions from business customers at all levels
  • Demonstrate a passion for innovation and continuous improvement and an ability to effectively drive change

Qualifications

  • BS/BA Degree in International Business, Logistics, Computer Science or other related area.
  • Minimum of 5 years’ experience in business analysis and/or project management with a strong emphasis on customer relationship management.
  • Expert Excel capabilities (tables, pivot tables, pivot charts, slicers, multi-level index/match formula) and experience with various software applications including Microsoft Office Suite and Salesforce.
  • Strong analytical skills, advance spreadsheet and SQL experience.
  • Project management experience or PMP certification.
  • Familiarity with data interchanges such as ANSI X12 and XML.
  • Familiarity working with global customers and enterprise software deployments is required.
  • Ability to work on multiple complex tasks concurrently.
  • Can work independently or in team structure.
  • Ability to form consensus and provide team leadership.
  • Can take initiative and make decisions as necessary.
  • Superior written and oral communications skills (including technical writing and presentation skills).
  • Ability to work across time zones is a requirement.
  • Ability to travel 30% of time to domestic and international locations
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Inside Sales Representative
Location: Raleigh, NC, United States

A Business Development Representative is responsible for proactive outbound prospecting and lead management. This position will have a direct impact on our success by advancing qualified prospects from lead status into the sales pipeline.

This role will act as a layer between marketing and sales. As the first point of contact with new prospects, the goal of the Business Development Representative will be to qualify the lead through various discovery methods and secure a hand-off to an assigned Sales Director for opportunity development.

Position​ Responsibilities

  • Pre-qualify inquiries/leads generated via web and other sources using email and phone
  • Generate interest and appointments by means of proactive outbound prospecting and lead activity management in an effort to qualify and market our solutions to potential customers
  • Work directly with Marketing to discover opportunities from marketing-sourced leads and schedule appointments from those leads
  • Log, track and maintain lead and contact records within Salesforce.com
  • Monitor sales follow-up and progress from qualified leads to opportunities

Qualifications

  • BA / BS in a related area
  • 2-4 years professional experience; preference for candidates with experience supporting software marketing, business development and sales activities
  • Knowledge of business development principals and tactics
  • Experience with solutions in the supply chain or global transportation industries a plus
  • Ability to communicate effectively and tactfully with all levels of client personnel and Amber Road team members
  • Demonstrated skill in relationship building
  • Ability to present Amber Road’s brand effectively
  • Ability to develop strong rapport with potential clients over the phone
  • Organized, independent, resourceful and diligent in maintaining CRM data (Salesforce CRM experience preferred)
  • Ability to work in a collaborative team environment
  • Competitive and driven with a strong work ethic and goal oriented
  • Extensive decision-making skills
  • Proficient with the Microsoft Office Suite
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Software Implementation Project Manager
Location: McLean, VA, United States

Amber Road is seeking an experienced Project Manager to oversee Amber Road Trade Compliance and Logistics software implementations for our customers. The Project Manager will interact with the trade compliance, IT, and supply chain/logistics organizations within the client to ensure that our software solution meets their business drivers. The Project Manager is responsible for managing simultaneous projects for multiple customers and for ongoing customer relationship management activities.

Position​ Responsibilities

  • Manage Amber Road software implementation projects, including:

    • Definition of Project Scope
    • Creation of Work Breakdown Structure and Project Schedule
    • Cost Estimation
    • Budget Monitoring and Change Control
    • Oversight of Project Deliverables
    • Management of a 2-8 person Amber Road Project Team
    • Written and Oral communication of Project Status and Risk to Customer Team
    • Issue resolution and escalation to Amber Road Executive Management as required
    • Contract Administration and Invoicing
  • Formulate implementation estimates and negotiate Statements of Work with customers and future prospects
  • Act as overall Amber Road Customer Relationship Manager after the implementation is complete
  • Act as Customer advocate for future product enhancements and functionality

Qualifications

  • Bachelor’s degree (preferably B.A or B.S.) from an accredited college or university is required.  Master’s degree and/or Project Management certification is a plus.
  • Minimum 5 years of client management experience for a Software Professional Services organization
  • Experience in International Trade, Logistics Management, or ERP Systems is a plus
  • Demonstrated ability to effectively communicate to various stakeholder audiences, including business, technical, and executive levels
  • Proven experience in software implementation methodologies and best practices
  • Demonstrated ability to lead, motivate, and mentor a project team
  • Demonstrated skill to manage multiple projects simultaneously and flourish in a true multi-tasking environment
  • Strong negotiation, conflict resolution, problem solving, risk management, prioritization, decision making, and organizational skills
  • Proven experience in direct, hands-on customer contact and management
  • Solid understanding of project management best practices and tools, including the ability to identify and resolve issues, develop detailed work plans and specifications, estimate and allocate resource requirements, and run team meetings
  • Ability to travel 35-50%
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Software Support Engineer
Location: Raleigh, North Carolina, United States

The successful candidate will be responsible for the triage of incoming Salesforce support cases via phone and email. Support Cases that are emailed (approx. 80%) are automatically created in Salesforce, but need to have required fields populated and then routed to the correct queue's. In addition to the case triage responsibilities, the candidate will be handling account maintenance related cases and other account maintenance items within certain products. This position will have the key responsibility for being the 1st respondent in some instances, severity 1 issues. Candidate must be able to work well under pressure and pay attention to detail in logging important information that applies to the description of the issue. The candidate will have the opportunity to grow into other areas within support as they become proficient in learning Amber Road's products and setting a solid performance track record on prior tasks. 

The Software Support Engineer will report to the Customer Support Manager.

Responsibilities

  • Responsible for the timely and accurate creation of support cases and updating support cases with the required fields
  • Responsible for responding to incoming support calls and routing as needed to assigned support engineers and/or creating new cases during the initial customer conversation
  • Escalating to support management when needed
  • Round robin case assignments during higher than normal volumes
  • Upon being trained in specific product account maintenance tasks; resolve account maintenance tasks by taking direct ownership of those support related cases
  • Demonstrate the ability of having the aptitude to learn quickly and grow into positions requiring more responsibility
  • Works well within a team environment and openly communicates to ensure cases are moving out of "new" status and response time SLA's are being met

Qualifications

  • Education: BA or BS in supply chain, business, computer science or experience in related field preferred
  • 2 or more years' experience with an external facing software support organization
  • Proficient with Salesforce.com or other support ticketing software
  • Proficient with the following software tools: MS Word, MS Excel, MS PowerPoint, MS Outlook
  • Must be comfortable in a fast-paced, team environment; take initiative and able to make important decisions quickly
  • Ability to work and lead with minimal supervision on unstructured assignments, yet keep all parties apprised of developments. Can take initiative and make decisions as necessary
  • Ability to prioritize assignments/projects and multi-task within restricted time constraints
  • Ability to network and collaborate cross-functionally
  • Strong business analysis skills
  • Ability to understand technical components of software solutions
  • Strong organizational and time management skills are essential to meet deadlines
  • Ability to maintain multiple levels of communication at varying levels of detail
  • Must be able to serve on a rotating on-call schedule, covering after hours support, weekends, and some holidays
  • Must have the concept of understanding relational databases
  • SQL and/or some application development knowledge, mainly for future growth
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Technical Consultant (McLean, VA)
Location: McLean, VA, United States

The Technical Consultant provides technical guidance and expertise to customers during implementation of Amber Road software solutions.

Job Description/Responsibilities

  • Provide technical expertise, guidance, presentation, and instruction on company Global Trade Management products to clients: 
    • Assist in the implementation scope determination and planning effort, including development of the overall project plan as well as individual work plans
    • Provide periodic status updates on SLA parameters, issue logs status, and overall implementation status
    • Acts as liaison between project needs and internal cross-functional teams
  • Installation and configuration/development of the product: 
    • Perform initial baseline installation of the product
    • Configure the product per the requirements specifications and design documents
  • Work with clients / end-users in executing test plans and test scenarios: 
    • Participate in solution testing, user acceptance testing, change control and training
    • Help implement changes as necessary based upon testing results

Qualifications

  • Bachelor’s degree in information systems, computer science, or engineering 
  • Minimum 4 years of experience in:
    • Core Java/JEE development experience
    • Experience using Java-based frameworks such as Hibernate and Spring a plus
    • Understanding of relational databases concepts- preferably Oracle with PL/SQL development
    • Understanding of XML
    • Experience with HTML and JavaScript a plus
    • Experience with the installation/configuration of JEE servers like WebLogic/WebSphere/Tomcat/JBoss a plus
  • Fluent in English
  • System Implementation & Integration experience with ERP like Oracle, SAP and PeopleSoft Order Management System.
  • Consulting experience to implement product at customer location integrated with ERP.
  • Experience in supply chain/logistics/global trade domain a plus
  • Excellent communication skills, both verbal and written
  • Willingness to travel to customer locations 20 to 40% of the time.
  • Candidates having consulting experience in software system installation, configuration, and implementation at customer locations will be preferred.
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Technical Consultant (Portland, OR)
Location: Portland, OR, United States

The Technical Consultant provides technical guidance and expertise to customers during implementation of Amber Road software solutions.

Job Description/Responsibilities

  • Provide technical expertise, guidance, presentation, and instruction on company Global Trade Management products to clients: 

    • Assist in the implementation scope determination and planning effort, including development of the overall project plan as well as individual work plans
    • Provide periodic status updates on SLA parameters, issue logs status, and overall implementation status
    • Acts as liaison between project needs and internal cross-functional teams
  • Installation and configuration/development of the product: 
    • Perform initial baseline installation of the product
    • Configure the product per the requirements specifications and design documents
  • Work with clients / end-users in executing test plans and test scenarios: 
    • Participate in solution testing, user acceptance testing, change control and training
    • Help implement changes as necessary based upon testing results

Qualifications

  • Bachelor’s degree in information systems, computer science, or engineering 
  • Minimum 4 years of experience in:
    • Core Java/JEE development experience
    • Experience using Java-based frameworks such as Hibernate and Spring a plus
    • Understanding of relational databases concepts- preferably Oracle with PL/SQL development
    • Understanding of XML
    • Experience with HTML and JavaScript a plus
    • Experience with the installation/configuration of JEE servers like WebLogic/WebSphere/Tomcat/JBoss a plus
  • Fluent in English
  • System Implementation & Integration experience with ERP like Oracle, SAP and PeopleSoft Order Management System.
  • Consulting experience to implement product at customer location integrated with ERP.
  • Experience in supply chain/logistics/global trade domain a plus
  • Excellent communication skills, both verbal and written
  • Willingness to travel to customer locations 20 to 40% of the time.
  • Candidates having consulting experience in software system installation, configuration, and implementation at customer locations will be preferred.
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