Join Amber Road

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How to Apply

We value knowledge, motivation and integrity. If you thrive on a challenge, and are looking for an environment with scope for personal as well as professional development and advancement, send your resume and cover letter as an attachment, referencing the specific vacancy you are interested in to: careersUSA@amberroad.com

Current Opportunities

Associate Product Manager
Location: McLean, VA, United States

Join Amber Road, the Global Trade Management SaaS leader, as we expand our comprehensive global coverage of trade compliance automation. As the Associate Product Manager, you will support the Product Team in building functional requirements and use cases to support the export and import compliance product lines. This position requires collaboration within Product Management as well as internal and external stakeholders to gauge and translate export and import compliance rules and regulations into product requirements. The Associate Product Manager will be responsible to own the product requirements throughout the product life-cycle from strategic conception to enhancements to end-of-life planning. He/she will serve as the subject matter expert on the assigned area and work across the organizations from Sales, Services, Engineering and QA to discover, digest and deliver succinct product requirements that meet or exceed customers’ objectives and contribute to the company’s bottom line.

Position Responsibilities

Gather, qualify and provide requirements input and direction for product and services enhancements:

  • Define and maintain the business cases and product requirements definition for the export/import module and feature sets
  • Provide input on strategic initiatives that define the product roadmap
  • Engage in new product development projects to hand over requirements, preview design and review test cases to ensure deliverables satisfy product requirements
  • Monitor the implementation of the new product development projects
  • Maintain product enhancement list
  • Provide input to the development of marketing collateral, sales tools and demonstration scripts
  • Author release notes and on-line help

Responsible for customer product and services needs over short, medium and long term timeframes:

  • Maintain close relationship with management, customers and prospects for awareness of customer needs and perspectives
  • Document marketing problems with both existing and future customers
  • Document competitive threats and related industry news
  • Monitor analyst coverage and industry direction

Participate in sales meetings and management meetings to discuss product plans, roadmap and participate in industry events to promote Amber Road.

Qualifications

Minimum Qualifications

  • BA / BS in a related area or equivalent work experience
  • 3 to 5 years of experience in the export and/or import compliance domain or other equivalent/similar background. This includes understanding of one or more of these areas: Export Administration Regulations, International Traffic in Arms Regulations, HS classification, license management, admissibility, import valuation, duty/taxes/fees determination and/or FTZ
  • Strong written, oral communications and analytical skills
  • Excellent time management, decision-making, human relations and organization skills
  • Ability to work in a collaborative team environment
  • Familiarity with end-to-end software development and Agile deployment methodologies
  • Experience with technical integration including data exchange standards (EDI and/or XML) and application configuration

International Support

  • Ability to work with offshore team members (Engineering, QA, Documentation and Product Management)
  • Availability for early morning calls with global counterparts

Travel

  • Both domestic and international travel required
  • Domestic (Customer sites, other Amber Road offices, etc.); approximately 6 trips a year
  • International (Bangalore office); approximately 1-2 trips a year
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Business Development Representative
Location: Raleigh, NC, United States

A Business Development Representative is responsible for proactive outbound prospecting and lead management. This position will have a direct impact on our success by advancing qualified prospects from lead status into the sales pipeline.

This role will act as a layer between marketing and sales. As the first point of contact with new prospects, the goal of the Business Development Representative will be to qualify the lead through various discovery methods and secure a hand-off to an assigned Sales Director for opportunity development.

Responsibilities

  • Pre-qualify inquiries/leads generated via web and other sources using email and phone
  • Generate interest and appointments by means of proactive outbound prospecting and lead activity management in an effort to qualify and market our solutions to potential customers
  • Work directly with Marketing to discover opportunities from marketing-sourced leads and schedule appointments from those leads
  • Log, track and maintain lead and contact records within Salesforce.com
  • Monitor sales follow-up and progress from qualified leads to opportunities

Qualifications

  • BA / BS in a related area.
  • 1-3 years professional experience; preference for candidates with experience supporting software marketing, business development and sales activities.
  • Knowledge of business development principals and tactics.
  • Experience with solutions in the supply chain or global transportation industries a plus.

Specialized Knowledge and Skills

  • Ability to communicate effectively and tactfully with all levels of client personnel and Amber Road team members.
  • Demonstrated skill in relationship building.
  • Ability to present Amber Road’s brand effectively.
  • Ability to develop strong rapport with potential clients over the phone.
  • Organized, independent, resourceful and diligent in maintaining CRM data (Salesforce CRM experience preferred).
  • Ability to work in a collaborative team environment.
  • Competitive and driven with a strong work ethic and goal oriented.
  • Extensive decision-making skills.
  • Proficient with the Microsoft Office Suite
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Digital Marketing Strategist
Location: McLean, VA, United States

The Digital Marketing Strategist is responsible for managing automated digital and marketing-generated outreach campaigns to drive increased engagement and grow the sales pipeline. In this position, you will collaborate with multiple areas of the company including sales, product marketing and product management. The Digital Marketing Strategist is also the team lead for the Online Marketing Team, leading the effort to execute to the marketing plan by managing across digital channels for content promotion.

This position is responsible for implementing and monitoring our digital marketing programs via Marketo, including the Engagement (nurture) Programs, RTP campaigns (real-time personalization) and the new ABM (account-based marketing) programs. Working closely with the Marketing Operations Manager and marketing team, you will build and optimize digital campaigns for email marketing, lead nurturing, content promotion and PPC (LinkedIn and Google). This includes campaign setup, smart list development, lead scoring, automated lead nurture setup and optimization, building triggers, program analytics and more. This position requires a person who is detail-oriented and passionate about Marketing Automation, employing and enhancing his/her Marketo digital marketing expertise, and being hands-on within both Marketo and Salesforce.com.

Position Responsibilities

  • Lead an online marketing team of three-four marketers to develop and manage digital campaigns, social media strategies, and web content and search engine strategy in coordination with all content and nurture campaigns
  • Design, build and manage all aspects of the Marketo Engagement (nurture) Programs to drive quality leads to sales and manage flows through Marketo and Salesforce. This includes building landing pages, emails, forms and workflows.
  • Manage the roll-out and ongoing optimization for the new Marketo ABM (account based marketing) program
  • Drive the Marketo RTP (real-time personalization) engine to promote new content offers by targeting leads with a personalized website experience
  • Work with product management, sales, content, customer success, and business development to coordinate campaigns and ensure effective communication streams to target personas and markets
  • Push new content through LinkedIn Sponsored Updates and Lead Accelerator programs
  • Collaborate with creative to develop assets such as email headers, email templates, and landing page templates
  • Establish and deliver marketing reporting, dashboards and analysis on campaign performance, conversions, attribution and effectiveness
  • Assist with the development of content marketing campaigns and syndication initiatives
  • Manage and maintain company website content, including working with SEO agency for design and SEO/SEM strategies

Qualifications

  • BA / BS in Marketing
  • Minimum 4 years’ experience working with Marketo in marketing operations, marketing programs and digital marketing in the B2B space
  • Strong Marketo and Salesforce experience required (Marketo Certified a plus)
  • Demonstrated analytical approach, understanding of core marketing and pipeline metrics
  • Ability to deliver results in a fast-paced, high-growth environment
  • Flexibility to quickly adapt and align with business needs
  • Enterprise SaaS marketing experience is a major plus
  • Organizational skills to manage multiple projects with flawless execution
  • Possess a high degree of initiative, self-motivation and resourcefulness
  • Excellent written and verbal communication skills
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Implementation Analyst
Location: Raleigh, NC, United States

The Implementation Analyst is responsible for performing a wide range of activities related to the implementation and support of our suite of products specific to the Logistics and Supply Chain industry. The candidate will interact directly with our global customers and their logistics service providers, offering product expertise, assisting them with the successful implementation of our product solutions, and liaising with the internal Amber Road teams to resolve technical issues. The candidate will also be responsible for the ongoing daily support of their assigned customer accounts as well as maintaining positive customer relationships. The candidate will be responsible for managing multiple projects, while simultaneously assuring timely implementation of solutions provided to customers in accordance with a defined process. The successful candidate must have polished presentation skills, patience and an enthusiastic attitude. The ideal candidate must also have strong analytical skills in order to understand and address customer needs, and must be able to effectively communicate, track and meet delivery deadlines.

Job Description/Responsibilities

  • Performs project implementations for our worldwide customers and their logistics service providers from project inception through completion
  • Reads / interprets EDI (Electronic Data Interchange) specifications and related mapping guides and technical documents and performs related analysis of EDI messages
  • Uses various tools to create and analyze reports in support of customer data certification efforts, and to identify issues requiring resolution
  • Creates and maintains tracking logs and other materials in order to document issues with inbound and outbound data, tracking those issues to resolution
  • Monitors, manages and resolves customer requests in a timely and courteous manner
  • Leads WebEx training sessions and meetings as needed (a small number of which may be held during off-hours due to the international nature of our customer base) for 2-10 people at a time

Qualifications

Required:

  • BS/BA Degree in relevant field
  • Experience with various software applications including Microsoft Office Suite, especially Excel
  • Experience managing projects (documenting processes and practices, accepted project methodology)
  • Experience in technical / data analysis and troubleshooting
  • Experience managing customer expectations and resolving customer issues and concerns
  • Experience working with relational databases and with creating / editing SQL queries
  • Ability to work on multiple complex tasks concurrently
  • Can work independently or in team structure
  • Ability to form consensus and provide team leadership
  • Can take initiative and make decisions as necessary
  • Strong written and oral communications skills (including technical writing and presentation skills)
  • Must be an entrepreneurial, self-starter possessing excellent time management skills

Desired:

  • Logistics/Supply Chain experience.
  • Experience with customer-facing software implementations / support.
  • Familiar with ASC X12 standards and XML.
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Product Marketing Manager
Location: McLean, VA, United States

The Product Marketing Manager is responsible for messaging, positioning, value propositions and asset creation to drive all marketing and sales activities. This position partners with technology teams, marketing teams and sales teams to establish marketplace interest and a best-in-class customer experience.

Job Description/Responsibilities

  • Develop product marketing for global supply chain and trade compliance software, services and training programs
  • Own and develop the narrative and positioning for Amber Road's solutions
  • Create content, stories and assets to help prospective customers understand the value proposition
  • Interact with prospects/customers to fully understand their business challenges and needs as part of continual learning process
  • Participate in and/or lead go-to-market and product launch activities
  • Create compelling content to educate the marketplace and enable the sales teams
  • Build data sheets, brochures, whitepapers, presentations and other assets

Qualifications

  • 8+ years of product marketing experience with supply chain, global trade or ERP software
  • Expertise in value-based and industry marketing
  • Practical knowledge of cloud, global trade, and supply chain solutions
  • Market analysis and understanding of competitors
  • A solid team player with a desire to work collaboratively with marketing, sales, and product management teams
  • Demonstrate strong communication skills and ability to engage target audiences; with an emphasis on effective and compelling written skills
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
  • Ability to travel up to 25%
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Software Support Engineer
Location: Raleigh, North Carolina, United States

The successful candidate will be responsible for the triage of incoming Salesforce support cases via phone and email. Support Cases that are emailed (approx. 80%) are automatically created in Salesforce, but need to have required fields populated and then routed to the correct queue's. In addition to the case triage responsibilities, the candidate will be handling account maintenance related cases and other account maintenance items within certain products. This position will have the key responsibility for being the 1st respondent in some instances, severity 1 issues. Candidate must be able to work well under pressure and pay attention to detail in logging important information that applies to the description of the issue. The candidate will have the opportunity to grow into other areas within support as they become proficient in learning Amber Road's products and setting a solid performance track record on prior tasks. 

The Software Support Engineer will report to the Customer Support Manager.

Responsibilities

  • Responsible for the timely and accurate creation of support cases and updating support cases with the required fields
  • Responsible for responding to incoming support calls and routing as needed to assigned support engineers and/or creating new cases during the initial customer conversation
  • Escalating to support management when needed
  • Round robin case assignments during higher than normal volumes
  • Upon being trained in specific product account maintenance tasks; resolve account maintenance tasks by taking direct ownership of those support related cases
  • Demonstrate the ability of having the aptitude to learn quickly and grow into positions requiring more responsibility
  • Works well within a team environment and openly communicates to ensure cases are moving out of "new" status and response time SLA's are being met

Qualifications

  • Education: BA or BS in supply chain, business, computer science or experience in related field preferred
  • 2 or more years' experience with an external facing software support organization
  • Proficient with Salesforce.com or other support ticketing software
  • Proficient with the following software tools: MS Word, MS Excel, MS PowerPoint, MS Outlook
  • Must be comfortable in a fast-paced, team environment; take initiative and able to make important decisions quickly
  • Ability to work and lead with minimal supervision on unstructured assignments, yet keep all parties apprised of developments. Can take initiative and make decisions as necessary
  • Ability to prioritize assignments/projects and multi-task within restricted time constraints
  • Ability to network and collaborate cross-functionally
  • Strong business analysis skills
  • Ability to understand technical components of software solutions
  • Strong organizational and time management skills are essential to meet deadlines
  • Ability to maintain multiple levels of communication at varying levels of detail
  • Must be able to serve on a rotating on-call schedule, covering after hours support, weekends, and some holidays
  • Must have the concept of understanding relational databases
  • SQL and/or some application development knowledge, mainly for future growth
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